Effective Date: December 2025

Rameshwaram Hotel & Convention Centre (“we,” “our,” or “the hotel”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

1. Information We Collect

1.1 Personal Information We may collect the following personal information:

• Full name, date of birth, and gender
• Contact details (phone number, email address, postal address)
• Government-issued identification details (Aadhaar, Passport, Driving License)
• Payment information (credit/decard details, billing address)
• Special requests or preferences (dietary requirements, accessibility needs)

1.2 Booking Information

• Reservation dates and duration of stay
• Room type and number of guests
• Event details (for convention/banquet bookings)
• Corporate information (company name, GST/PAN details)

1.3 Automatically Collected Information

• IP address and device information
• Browser type and operating system
• Website usage data and cookies
• Location data (with your permission)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Service Delivery

• Processing reservations and bookings
• Providing hotel services and amenities
• Managing event and convention bookings
• Facilitating payment processing
• Communicating about your stay or booking

2.2 Legal Compliance

• Complying with government regulations and reporting requirements
• Maintaining records as required by Indian hospitality laws
• Verifying guest identity for security purposes

2.3 Business Operations

• Improving our services and facilities
• Analyzing usage patterns and preferences
• Sending promotional offers and updates (with your consent)
• Responding to inquiries and customer service requests

2.4 Safety & Security

• Ensuring the safety of guests and property
• Preventing fraud and unauthorized access
• Maintaining CCTV surveillance in public areas

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

• Payment processors and banks
• Third-party booking platforms (if applicable)
• Technology service providers (website hosting, email services)

3.2 Legal Requirements

• Law enforcement agencies or government authorities when required by law
• Courts or regulatory bodies in response to legal proceedings

3.3 Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity

3.4 With Your Consent

• Any other third parties with your explicit permission

4. Data Security

4.1 We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

4.2 Security measures include:

• Secure servers and encrypted payment processing
• Access controls and authentication procedures
• Regular security audits and updates
• Staff training on data protection

4.3 While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

5. Data Retention

5.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy.

5.2 Booking and financial records are retained for 7 years as required by Indian tax and accounting regulations.

5.3 After the retention period, we securely delete or anonymize your information.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access: Request copies of your personal data held by us

6.2 Correction: Request correction of inaccurate or incomplete information

6.3 Deletion: Request deletion of your personal information (subject to legal retention requirements)

6.4 Objection: Object to processing of your information for marketing purposes

6.5 Withdrawal of Consent: Withdraw consent for data processing at any time

6.6 Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us at: privacy@rameshwaramjhansi.com

7. Cookies & Tracking Technologies

7.1 Our website uses cookies and similar technologies to enhance your browsing experience.

7.2 Types of cookies we use:

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and choices
• Marketing Cookies: Deliver relevant advertisements (with your consent)

7.3 You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Third-Party Links

8.1 Our website may contain links to third-party websites (payment gateways, social media platforms).

8.2 We are not responsible for the privacy practices of these external sites.

8.3 We encourage you to review their privacy policies before providing any information.

9. Children’s Privacy

9.1 Our services are not directed to individuals under 18 years of age.

9.2 We do not knowingly collect personal information from minors without parental consent.

9.3 If we discover we have collected information from a minor, we will delete it promptly.

10. Updates to Privacy Policy

10.1 We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

10.2 Significant changes will be communicated via email or prominent notice on our website.

10.3 Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Rameshwaram Hotel & Convention Centre Civil Lines, Jhansi, Uttar Pradesh, India

Privacy Officer Email: privacy@rameshwaramjhansi.com Phone: +91 9511050480

Data Protection Queries: info@rameshwaramjhansi.com

12. Governing Law

This Privacy Policy is governed by the laws of India and complies with applicable data protection regulations.